Privacy Policy

Smyle Inn
916, Gali Chandiwali, Main Bazaar, Paharganj, New Delhi 110055, India
Last Updated: February 2026

Our Commitment to Your Privacy

At Smyle Inn, we deeply value the trust you place in us when you share your personal information – whether it is to make a reservation, seek travel assistance, or simply get in touch with us. We are committed to protecting your privacy and handling your personal information with the utmost care, transparency, and respect.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data. It applies to all interactions with Smyle Inn, including our website (www.smyleinn.com), direct bookings, email communications, WhatsApp interactions, and in-person stays at our property.

By using our website or making a reservation with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

When you make a reservation, contact us, or use our services, we may collect the following personal information:

Booking & Reservation Information:

• Full name
• Email address
• Phone number (including WhatsApp number)
• Nationality and country of residence
• Passport or government-issued ID details (as required by Indian law for all hotel guests)
• Date of birth (where required)
• Arrival and departure dates
• Room type preference
• Number of guests (adults and children)
• Special requests or requirements

Payment Information:

• Payment method (cash, credit/debit card, UPI, bank transfer)
• Billing details where applicable
• Please note: We do not store credit card details on our servers

Communication Information:

• Messages sent to us via email (smyleinn@gmail.com & smyleinn@hotmail.com)
• WhatsApp messages sent to +91 7290981900 or +91 9999276591
• Enquiries submitted through our website contact form
• Feedback and reviews you provide

Travel & Service Information:

• Flight details (if you request airport pickup)
• Train details (if you request station pickup)
• Tour and sightseeing preferences
• Dietary requirements or health-related information shared voluntarily
• Travel itinerary information shared with us for assistance purposes

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain technical information:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or source
• Device type (mobile, desktop, tablet)
• Geographic location (country/city level)

1.3 Information from Third-Party Booking Platforms

If you book through online travel agencies (OTAs) such as Booking.com, Agoda, Hostelworld, Expedia, TripAdvisor, MakeMyTrip, or Trip.com, we receive relevant booking information from those platforms as shared by you. Each of these platforms has its own privacy policy governing how they handle your data.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Process and Manage Your Reservation

• Confirming your booking and sending booking confirmations
• Processing check-in and check-out
• Fulfilling government-mandated guest registration requirements (C-Form/Form C as required under Indian hotel regulations)
• Arranging requested services such as airport/station pickup
• Managing room assignments and special requests

2.2 To Provide and Improve Our Services

• Arranging tours, sightseeing trips, and travel bookings on your behalf
• Providing local travel advice and recommendations
• Processing currency exchange requests
• Assisting with SIM card purchases and other guest services
• Improving our accommodation, facilities, and services based on guest feedback

2.3 To Communicate With You

• Sending booking confirmations, updates, and pre-arrival information
• Responding to your queries, requests, and complaints
• Sending post-stay feedback requests or review invitations
• Sharing important updates related to your booking (changes, cancellations, etc.)
• Sending periodic newsletters or promotional offers (only with your consent, and you may opt out at any time)

2.4 To Ensure Safety and Security

• Maintaining the safety and security of our guests and property
• Complying with legal obligations under Indian law
• Preventing fraud and unauthorized use of our services

2.5 For Legal and Regulatory Compliance

• Fulfilling obligations under the Registration of Foreigners Act and other applicable Indian laws
• Sharing guest information with local police or government authorities as legally required
• Maintaining records as required under Indian taxation and hospitality regulations

3. Legal Basis for Processing Guest Data

As a hotel operating in India, we are required by law to collect and maintain certain guest information. Specifically:

• Legal Obligation: Under Indian law (Registration of Foreigners Rules, 1992 and applicable state regulations), all hotels are required to collect identity documents and maintain guest records. This information may be submitted to local police authorities as required.
• Contractual Necessity: We process your personal data to fulfill our contract with you (i.e., providing accommodation and related services).
• Legitimate Interests: We use certain information to improve our services, ensure guest safety, and manage our business operations.
• Consent: For marketing communications and non-essential uses of your data, we rely on your consent, which you may withdraw at any time.

4. Passport and Identity Document Information

As required under Indian hotel regulations, we collect and record identity document information (passport number, nationality, visa details for foreign nationals) for all guests at the time of check-in. This information is:

• Collected as a mandatory legal requirement
• Stored securely in our physical and/or digital guest registers
• Shared with local police authorities as required by Indian law (C-Form submission)
• Not used for any commercial purpose
• Retained for the period required by applicable law

We handle this sensitive information with the highest level of care and discretion.

5. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your information only in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business. These include:

• Airport and taxi pickup services (we share your name, flight details, and contact number with our transport partners)
• Tour operators and guides (we share relevant details for tours booked through us)
• Online Travel Agencies (OTAs) (for booking management purposes)
• Payment processors (for secure payment handling)
• IT and website service providers (for website hosting and maintenance)

All such third parties are required to handle your information confidentially and are not permitted to use it for their own purposes.

5.2 Legal Requirements

We may disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies when:

• Required by Indian law (including mandatory C-Form submissions to local police)
• Responding to a valid legal request or court order
• Necessary to protect the safety of our guests, staff, or property
• Required to prevent fraud or illegal activity

5.3 Business Transfers

In the unlikely event of a sale, merger, or transfer of ownership of Smyle Inn, your personal information may be transferred to the new owner, who will be bound by this Privacy Policy.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, alteration, or disclosure. Our security measures include:

• Secure storage of physical guest registers
• Password-protected digital systems
• Limited access to guest data (only authorized staff members)
• Secure email communications for sensitive information
• We do not store credit card numbers or full financial details on our systems after a transaction is complete

While we take all reasonable precautions, please be aware that no method of data transmission over the internet is 100% secure. We encourage you to use secure connections when communicating sensitive information.

7. Cookies and Website Tracking

Our website (www.smyleinn.com) may use basic analytics tools to understand how visitors use our site. This may include:

• Website traffic analytics (such as Google Analytics)
• Basic session information to improve website functionality

We do not use cookies for advertising or tracking purposes beyond basic website analytics. If you have concerns about cookies, you can adjust your browser settings to refuse cookies, though this may affect your experience on our website.

8. Third-Party Links and Booking Platforms

Our website contains links to third-party websites and booking platforms (such as Booking.com, TripAdvisor, Agoda, Hostelworld, etc.). These platforms have their own independent privacy policies. We encourage you to review their privacy policies before providing any personal information on those platforms.

We are not responsible for the privacy practices or content of third-party websites linked from our site.

9. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations under Indian law (guest records are typically retained for a minimum of 1-2 years as required by regulation)
• Resolve disputes and enforce our agreements
• Maintain booking and financial records for tax purposes

When your information is no longer required, we will securely delete or anonymize it.

10. Children’s Privacy

We welcome families with children at Smyle Inn. However, our website and online services are not directed at children under the age of 18. We do not knowingly collect personal information directly from children. Booking and personal information for minors is collected from their parent or guardian as part of the family reservation process.

11. International Guests

Smyle Inn welcomes guests from around the world. If you are visiting from outside India, please be aware that your personal information will be processed and stored in India. By making a reservation with us, you consent to the transfer and processing of your information in India in accordance with this Privacy Policy and applicable Indian data protection laws.

We comply with applicable data protection regulations to the best of our ability and handle all guest data with care and respect, regardless of your country of origin.

12. Your Rights Regarding Your Personal Data

We respect your rights over your personal information. You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to our legal obligations to retain certain records
• Objection: Object to our use of your data for marketing or non-essential purposes
• Withdrawal of Consent: Withdraw your consent for marketing communications at any time
• Complaint: Lodge a complaint with the relevant data protection authority if you believe your rights have been violated

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe.

13. Marketing Communications

If you have provided us with your email address or phone number, we may occasionally send you:

• Information about special offers or promotions at Smyle Inn
• Travel tips and information about Delhi
• Updates about our services

You can opt out of marketing communications at any time by:

• Replying “STOP” or “Unsubscribe” to any message
• Emailing us at smyleinn@gmail.com with the subject “Unsubscribe”

Please note that even if you opt out of marketing communications, we will continue to send you essential communications related to your booking.

14. Reviews and Testimonials

If you leave a review on our website or on third-party platforms (TripAdvisor, Booking.com, Google, etc.), please be aware that these reviews are public and may be displayed on our website, social media channels, or other marketing materials. We may use excerpts from reviews for promotional purposes. If you wish to have a review removed from our website, please contact us.

15. WhatsApp and Direct Messaging

Many of our guests communicate with us via WhatsApp (+91 7290981900). Please be aware that:

• WhatsApp communications are subject to WhatsApp’s own privacy policy
• We use WhatsApp only for booking assistance, guest communication, and service requests
• We do not share your WhatsApp number with third parties except as described in this policy
• We do not add you to any WhatsApp groups without your consent

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.

For significant changes, we will make reasonable efforts to notify you via email (if we have your email address) or by posting a prominent notice on our website.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us:

Smyle Inn
Attn: Harish Sharma (Owner & Manager)
916, Gali Chandiwali, Main Bazaar, Paharganj
New Delhi 110055, India

Email: smyleinn@gmail.com
Phone: +91 9999 276591
WhatsApp: +91 7290981900

We are committed to resolving any privacy concerns promptly and transparently. Your trust is important to us, and we take every query seriously.

This Privacy Policy was last updated in February 2026. Smyle Inn is committed to protecting your privacy and ensuring a safe, comfortable, and trustworthy experience – both online and during your stay with us.

Team Smyle Inn